Improving call handling & demand management - Good Practice Guide
Effective call handling and demand management is crucial for the police - ensuring that forces make best use of their available resources whilst also providing a first rate service to the public. Achieving excellent demand management means managing customers’ (citizens’, colleagues’ or partner organisations’) expectations throughout the process and resolving issues to their satisfaction, delivering services cost-effectively and making it easy for individuals involved in the process to do a good job. This good practice guide will help to achieve these aims.
Date: Tue Aug 31 16:45:49 BST 2004
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